“Error 1402” when install Acrobat Reader in XP SP2


Error 1402. Could not open key HKEY_LOCAL_MACHINESOFTWARECLASSESPDF.PDFCTRL.6CLSID. Verify you have sufficient access or contact support personnel.

This error occurs if you don’t have write access to the above registry key. Follow these steps to resolve the problem:

  • Click Start, Run and type regedit.exe
  • Navigate to the following branch:

HKEY_LOCAL_MACHINESOFTWARECLASSESPDF.PDFCTRL.6

  • On the Edit menu, click Permissions.
  • Select your user account from the list, and ensure that Full Control permissions is set to Allow.
  • Select Administrators group from the list, and give then Full Control permissions.
  • Click the Advanced button
  • Select Replace permission entries on all child objects with entries shown here that apply to child objects.
  • Deselect Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here
  • Click Apply, and then click Yes when you are prompted to continue. Click OK, and then click OK again.
  • Exit the Registry editor.

Try installing Acrobat Reader now.

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